Need help turning artwork into an embroidery file? Start with a digitizing enquiry. Tell us what you want to stitch and which machine you use so that availability and the requirements of the job can be clarified before any order is agreed.
Enquiries only: sending a message does not place an order or reserve a delivery date. Service availability, pricing, turnaround and any revision terms must be confirmed in writing before you proceed. This page does not take payment.
Ask about digitizing availability
Use “Digitizing enquiry” as the subject. Include the details below; please do not send payment information.
What to include in your digitizing enquiry
- Machine: the brand and full model number, plus the file format required by its manual.
- Finished size: width and height, with inches or millimetres stated clearly. Include the hoop size if you know it.
- Material and placement: for example, a woven shirt pocket, towel or cap—not just “fabric.”
- Artwork: describe the logo, lettering or image, its colours and any small details that must remain readable. Mention the type of original file you have.
- Timing: state your preferred completion date as a request, not a confirmed deadline.
- Existing attempt: if a converted file stitched poorly, explain what went wrong and the materials used.
The contact form currently accepts a written message, not an artwork upload. Describe the project first and ask how to provide the artwork if the request can be taken forward. Only share artwork you have permission to use; do not include confidential customer information in an initial enquiry.
How digitizing differs from changing a file extension
A stitch file tells an embroidery machine where to move and stitch. Artwork needs to be interpreted at the intended size, with appropriate stitch types, order and material considerations. Simply changing a filename from JPG to PES does not create embroidery data.
If you already have a stitch file and only need another machine format, say so. That is a different request from rebuilding a logo from an image. Our embroidery file-format guide can help you identify what you have.
What should be agreed before an order?
Before committing to any digitizing provider, ask for a clear description of the work, the total price and currency, the delivery format and dimensions, and the expected turnaround. Confirm which revisions are included and what changes require a separate quote. Do not rely on a general promise that every image will stitch perfectly on every fabric.
For lettering, gradients or very fine detail, ask whether the artwork needs to be simplified or enlarged. For a time-sensitive project, leave room for a test stitch and any agreed revisions before the finished item is needed.
Questions, answered
Can I place or pay for an order on this page?
No. This page provides an enquiry route only. Wait for written confirmation of availability and terms before treating a request as an accepted job.
Can I upload my design here?
There is no file-upload form on this page. Use the contact form to describe the project and ask about next steps for sharing artwork.
Is a fixed price or turnaround guaranteed?
No price or delivery date is guaranteed by this page. Those details, along with any revision policy, need to be confirmed for the specific request before an order is agreed.
Can I try doing it myself?
Yes. You can explore the free image-to-embroidery converter or compare Hatch and Wilcom digitizing software. Check file compatibility and test the result on suitable scrap before using a finished garment.
Ask about your project
Have your machine model, desired size and fabric details ready. Keep the first message brief and specific so the request is understandable.